Seriousness, honesty, and credibility are the fundamental pillars of ALTIO. With over 15 years of experience, ALTIO is a company focused on promoting its clients’ operations to excellence through extensive use of Digital Transformation, enhancing their businesses by employing a combination of mature, disruptive technologies, and human expertise with genuine interest.

ALTIO is a BPO (Business Process Outsourcing) company that operates from simple call center operations (Customer Service, Telesales, Ombudsman, Collections, Technical Support, etc.) to complex specialized processes where professionals and technologies deliver high-level customer experiences with total control of costs and risks (Claims processing, PCI-DSS credit card operations, medical account management, fleet management, digital customer onboarding, etc.).

In addition to BPO operations, ALTIO has a complete set of proprietary technologies in omnichannel and robotics areas that can be contracted either as part of a hybrid service (human + technology) or solely as shelf software as a service technologies.

For integration with existing systems, ALTIO has a software factory to generate integrations. As a complement, it provides IT infrastructure services (hosting and colocation) and contact center spaces (NR-17).

Dozens of global clients are supported by the experience of ALTIO executives and professionals, ensuring high NPS scores, high resolution rates, and minimal transaction costs.