INFRASTRUCTURE CONTACT CENTER


NR 17 – Rental of Specialized Infrastructure
Rental of physical and high-tech Contact Center structures for companies that want to benefit from the best in this sector without incurring into the costs of purchasing hardware, furniture, PABX, desktops, etc.

TO WHOM IT IS INTENDED?
Companies that require rental of infrastructure for administrative and Contact Center areas for specific or long-term projects (dedicated or shared). ALTIO has all the physical and technological structure of a well-equipped Call Center, with several service points you need in regions close to subway and train lines. We work with the best equipment and tools to optimize services and support, generating the expected results.

FUNCTIONALITIES
Provision of physical space according to ergonomics, accessibility and Labor Department standards (NR17).

BENEFITS
Investing in an exclusive structure can be an expensive venture for many companies, regardless of their size. The Rental of Structure becomes a feasible option for your business, since there is no concern with the infrastructure, equipment and their respective operating expenses.

DIFFERENTIALS
The high technology to better meet the needs of our customers makes ALTIO a singular service provider. Avaya Media Servers S8730, S8800 and S8500, redundant, with Avaya Media Gateway G650 cabinets and technology features used for business solutions that demand high availability, productivity and robust performance. Avaya ACDs support Internet Protocol (IP), Session Initiation Protocol (SIP), and traditional endpoints. They have TDM and IP telephony features with connectivity for analog, digital or IP trunks and extensions. They have also the capacity to support traffic, from programmed extensions of up to 8 thousand trunks, 36 thousand extensions and 12 thousand IP stations, being supported by the following software and their respective management versions:
  • CM (Communication Manager) 5.1;
  • Call Center Elite 5.0;
  • CTI AES 4.2;
  • CMS (Call Management System) R15,as an add-on to Avaya Media Servers S87XX,
  • IVR (Interactive Voice Response);
  • Smart Dialers;
  • Screen and Voice/Audio Recorders;
  • Workforce Management (WFM);
  • Chat or Email Customer Service;
  • Technology for the Deaf Access/Support Service.


Administrativa – Coworking e Dedicada
Coworking is a model of work based on sharing working spaces and office resources, with qualified structure:
  • High-Speed Internet Connection
  • Meeting Rooms
  • Privileged location
  • Reliability
  • Front-desk employees
  • Exclusive telephone line


TO WHOM IT IS INTENDED?
A group of people or companies working independently, but within shared-value system.

FUNCTIONALITIES
Sharing space and office resources, with qualified structure.

BENEFITS
Reduced and flexible costs, adequate structures and wide possibilities of networking. It all attracts more and more companies of all sizes, as well as professionals, who are looking for innovative ways of working.

DIFFERENTIALS
Strategically located in upscale area of midtown in São Paulo, next to subway and train lines. With meeting rooms and auditoriums of different sizes, ALTIO allows for companies to hold events such as trainings or lectures, without compromising their own physical structures. There is also the possibility of renting the meeting space on weekends, as well as the biggest advantage of the flexibility in increasing or decreasing the space quickly.

Infrastructure

NR 17 – Rental of Specialized Infrastructure

Rental of physical and high-tech Contact Center structures for companies that want to benefit from the best in this sector without incurring into the costs of purchasing hardware, furniture, PABX, desktops, etc.

TO WHOM IT IS INTENDED?
Companies that require rental of infrastructure for administrative and Contact Center areas for specific or long-term projects (dedicated or shared). ALTIO has all the physical and technological structure of a well-equipped Call Center, with several service points you need in regions close to subway and train lines. We work with the best equipment and tools to optimize services and support, generating the expected results.

FUNCTIONALITIES
Provision of physical space according to ergonomics, accessibility and Labor Department standards (NR17).

BENEFITS
Investing in an exclusive structure can be an expensive venture for many companies, regardless of their size. The Rental of Structure becomes a feasible option for your business, since there is no concern with the infrastructure, equipment and their respective operating expenses.

DIFFERENTIALS
The high technology to better meet the needs of our customers makes ALTIO a singular service provider. Avaya Media Servers S8730, S8800 and S8500, redundant, with Avaya Media Gateway G650 cabinets and technology features used for business solutions that demand high availability, productivity and robust performance. Avaya ACDs support Internet Protocol (IP), Session Initiation Protocol (SIP), and traditional endpoints. They have TDM and IP telephony features with connectivity for analog, digital or IP trunks and extensions. They have also the capacity to support traffic, from programmed extensions of up to 8 thousand trunks, 36 thousand extensions and 12 thousand IP stations, being supported by the following software and their respective management versions:
  • CM (Communication Manager) 5.1;
  • Call Center Elite 5.0;
  • CTI AES 4.2;
  • CMS (Call Management System) R15,as an add-on to Avaya Media Servers S87XX,
  • IVR (Interactive Voice Response);
  • Smart Dialers;
  • Screen and Voice/Audio Recorders;
  • Workforce Management (WFM);
  • Chat or Email Customer Service;
  • Technology for the Deaf Access/Support Service.

Administrative Infrastructure – Coworking

Coworking is a model of work based on sharing working spaces and office resources, with qualified structure:
  • High-Speed Internet Connection
  • Meeting Rooms
  • Privileged location
  • Reliability
  • Front-desk employees
  • Exclusive telephone line


TO WHOM IT IS INTENDED?
A group of people or companies working independently, but within shared-value system.

FUNCTIONALITIES
Sharing space and office resources, with qualified structure.

BENEFITS
Reduced and flexible costs, adequate structures and wide possibilities of networking. It all attracts more and more companies of all sizes, as well as professionals, who are looking for innovative ways of working.

DIFFERENTIALS
Strategically located in upscale area of midtown in São Paulo, next to subway and train lines. With meeting rooms and auditoriums of different sizes, ALTIO allows for companies to hold events such as trainings or lectures, without compromising their own physical structures. There is also the possibility of renting the meeting space on weekends, as well as the biggest advantage of the flexibility in increasing or decreasing the space quickly.