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WHO ARE THE SERVICES INTENDED TO?
The benefits of this technology are quite vast and can therefore be used by any organization, regardless of business, size or specialization. Its application is intended for companies that are interested in reducing costs, service time, bringing agility in processes, increasing productivity and customer and employee satisfaction.

FEATURES
These are robotic tools that automate telephone and digital channel answering (Chat, SMS, Email, Whatsapp, Telegram, Facebook Messenger and etc). From a programming that uses semantic dictionary and mind maps, the virtual agent is able to interact with the recipients, understand their doubts, solve transactions and even solve problems.

BENEFITS
Reduction of attendant work;
Speech identification;
Qualified interaction with the database;
Reduction in TMA (average service time);
Work automation;
Mechanical feeding of responses in the system.

DIFFERENTIATIONS
The virtual agent is able to partially replace the axis of human attendants. The results are increased agility, process assertiveness and cost savings.

 

 

AT Hom is a home office software, applicable for active or receptive and back-office operations, which enables total productivity control and effective management of tasks performed remotely by workforces in a home office situation.
At Hom was created to enable the remote operation of your company’s business processes, allowing your employees to work from their homes or in another remote location, but with all the resources to carry out and manage their activities as if they were in the central office. It also allows your employees to be supervised remotely, in real time, in a clear and effective way.
The greatest benefits are obtained in teleservice operations, active or inbound, or in the back office, which are now operated remotely by agents at their homes.
Supervisors and other components of the management team (monitors, auditors, trainers, coordinators, managers, planning analysts, DBM professionals, etc.) same integrated platform (optionally, the management team can also operate remotely).

 

TECHNICAL SPECIFICATIONS
• User authentication controls;
• Control of access and breaks;
• Restriction and control via policy of the use of the agent’s computer resources;
• Alert messages about the operation or commanded by the management team;
• Productivity and queue resolution indicators;
• Digital and facial biometrics (optional);
• Videoconferencing, chat, voice and e-mail (optional);
• Remote monitoring;
• Training and recycling;
• Integrated knowledge base (optional wiki);
• Multichannel crm integration (optional).

BENEFITS
At Hom is a home office software, applicable for active or receptive operations and back-office, which allows full control of productivity and effective management of tasks performed remotely by workforces in a home office situation.
At Hom was created to enable the remote operation of your company’s business processes, allowing your employees to work from their homes or in another remote location, but with all the resources to carry out and manage their activities as if they were in the central office. It also allows your employees to be supervised remotely, in real time, in a clear and effective way.
The greatest benefits are obtained in teleservice operations, active or inbound, or in the back office, which are now operated remotely by agents at their homes.
Supervisors and other components of the management team (monitors, auditors, trainers, coordinators, managers, planning analysts, DBM professionals, etc.) same integrated platform (optionally, the management team can also operate remotely).
We can highlight the following gains:
↓ Cost reductions with the company’s infrastructure (physical space, electricity, water, etc.)
↓ Reduction of transport costs (transportation vouchers and fuel allowance)
↑ Increased productivity (from 20% to 30%)
↓ Reduced absenteeism and turnover
↓ Cost reduction with ip extension licenses, vidi, citrix, voice and screen recording, etc.

DIFFERENTIALS

Remote telephone extension (IP) included;
Full voice and screen recording of the remote desktop;
Control of service queues, with abandonment measure, TMA, SLA, etc;
Individual and collective productivity management;
Analyst’s time control and working hours delimitation on the platform itself;
Random or scheduled camera snapshots, taking pictures of the analyst if enabled;
Full control of programs, sites and I/O devices, containerized;
Improvement in the quality of life of the employee who gets rid of displacements;
It favors hiring and integration of PCD’s, pregnant women, lactating women and the elderly.

AltioCRM
AltioCRM is a tool focused on customer relationships. It has several customizable resources available according to your needs for better management of data relevant to your customers and assistance in communication.
AltioCRM’s pillars are based on the following successful implementations: insurance companies, foreign exchange market, retail and wholesale, event marketing, product sales by telemarketing, satisfaction survey, customer service, fleet management, etc.

TO WHOM IT IS INTENDE
Companies that are looking for ways to store customer relationship information, thus generating dynamic activities for retention, prospecting and customer service.
AltioCRM is not a tool that forces you and your company to adhere to a business model, the idea is to have software that allows adherence to the basic business process with productivity gains through accessory technologies, favoring multichannel interaction.

FUNCTIONALITIES
It integrates, on a single screen, the various transactional systems used in the service, with synchronized scripts and relevant tabulations;
Unique, intuitive, clean interface with navigation between multiple systems in just one click;
Rich in productivity reports, fully customizable and online;
Root-cause and resolvability reports derived from the tabulations and navigations performed;
Made for all types of operations: receptive, active, hybrid, back-office, NPS research, email marketing management, registration update, etc.;
Integrates with dialers and other market leading platforms;
Provided as a web-based cloud service, hosted in a high availability environment (hosting and storing data in ALTIO’s secure DataCenters and servers);
Integration with SMS, Chat, WhatsApp, Email and Social Networks;
Allows an integrated view of all customer contacts, regardless of channel.

 

BENEFITS
Less cultural impact Through the understanding of your processes, we promote the configuration of the tool in the closest way to your activities.

Traceability
AltioCRM promotes the traceability of customer contacts through activity links with the main processes of the tool, whether they are simple contacts or occurrences, as well as items directly linked to your business.

Management
Through various permission settings, you say exactly what each user will be able to access in the tool.
360 vision
With the use of AltioCRM, as soon as the customer is identified, you already have access to all the information related to the customer on a single screen, thus providing a quick possibility of personalizing the service.

DIFFERENTIALS
License Cost
AltioCRM is sold in an individual volume license version, not requiring the purchase of numerous licenses that may come to a standstill in the event of a resizing.
cloud solution
We distribute AltioCRM in the cloud, without the need to purchase specific software and equipment for this purpose.
AVAYA Integration
AltioCRM, natively, already has integration with AVAYA centrals, thus enabling the integration by SCREENPOPup as soon as a call arrives at your employee’s desk.

AltioPag
Payment system, agreed with Visa, Mastercard, Diners Club, American Express, Hipercard, Aura and Elo and with the following banks: Banco do Brasil, Bradesco, Itaú, HSBC, Safra, CEF, Citibank, BRB, Santander, Banrisul. Integration with the payment methods of virtual stores: Paggo and Paypal.

TO WHOM IT IS INTENDE
Companies that need automated systems complementary to their core system, for low-effort integration.

FUNCTIONALITIES
Payments by bank slip, current account debit, daily bank reconciliation and delinquency treatment.

BENEFITS
Quick deployment and low cost.

DIFFERENTIALS
Proven use in various operations, governance and information security, and reporting richness.

AltioSurvey
Research tool that uses the MultiChannel concept where the research can be carried out by SMS, Email and Telephone.
Once we have this data, we generate customized reports or reports that adhere to COPC.

TO WHOM IT IS INTENDED
Companies that need to carry out satisfaction surveys in their base and that these need to be carried out through SMS, Telephone and E-Mail channels.

FUNCTIONALITIES
Among the main features of AltioQUIZ, we can highlight:
Research control;
Exchange workflow between communication channels (E-mail, SMS and Telephone);
Real-time reports;
Response tracking;
Mailing load within your file format.

BENEFITS
Reduction of telephony costs for satisfaction survey;
Greater approach through multichannel use;
Online Reports;
Use of multi-channels to perform the research.

DIFFERENTIALS
Low cost per survey;
Use of SMS ShortCode;
Campaign control.